Refund Policy
This policy explains cancellations, renewals, and refunds for Noedal's global cosmetics compliance subscriptions and services.
Last updated: August 6, 2026
Noedal provides annual software subscriptions and compliance services for cosmetics markets including the United States, European Union, and United Kingdom. Charges may be based on products, facilities, or separately agreed professional services. This policy is part of the checkout disclosures and does not limit any mandatory rights available under applicable law.
1. Scope and service activation
• Public checkout purchases are annual, prepaid subscriptions unless the order or written proposal states otherwise.
• Access may begin immediately after payment or after the payment is attached to the purchaser's Noedal account.
• Regulatory filing fees, safety-assessor fees, government charges, and separately quoted professional services are included only when the applicable order expressly says so.
• Paying for Noedal does not guarantee approval by a regulator or market authority.
2. Cancellation before service activity
• A full refund is generally available for a same-day request made before account activation, workspace use, document review, filing preparation, or other service activity begins.
• If work has started at the purchaser's request, Noedal may deduct or retain the amount attributable to access, work, or services already supplied where applicable law permits.
• Custom, completed, or regulator-submitted work is not refundable except where required by law or where the service was defective or materially different from what was agreed.
3. Statutory cancellation rights
• If you purchase as a consumer rather than for business purposes, local law may provide a cooling-off or withdrawal period, including rights that may apply in Korea, the EU, or the UK.
• Where you ask Noedal to begin supplying digital access or services during that period, applicable law may require express consent and may affect the amount refundable after performance begins.
• Nothing in this policy excludes a mandatory refund, price reduction, repair, or termination right that cannot lawfully be waived.
4. Renewals, additions, and deletions
• Annual subscriptions renew every 12 months unless canceled before the renewal date.
• A renewal may be refunded when requested within 7 days after renewal and no workspace, filing, review, or other service activity occurred during the renewed period.
• Products or facilities added during a billing period are charged when added. Completed add-on purchases are not refundable merely because the listing is later removed.
• Removing a product or facility stops its next renewal charge but does not create a prorated refund for the current paid period.
• Canceling a subscription prevents future renewal. Access normally continues through the paid term unless law, security, or a separate agreement requires earlier termination.
5. Payment errors and service problems
• Duplicate, excessive, or unauthorized charges will be investigated and corrected after verification.
• If a technical fault prevents material use of the paid service, Noedal may restore access, re-perform the affected service, provide a proportionate credit, or issue a refund as appropriate.
• A failed regulatory outcome is not by itself a service defect when Noedal delivered the agreed workflow or professional service.
6. How refunds are processed
• Submit a billing request through Noedal's contact form or the in-app support channel and include the account email, transaction date, payment provider, and reason.
• Approved refunds are returned to the original Toss Payments or Stripe payment method whenever possible.
• Noedal initiates approved refunds without undue delay. The time for funds to appear depends on the payment provider, card issuer, bank, and applicable law.
• Fraud prevention, chargeback, tax, and regulatory recordkeeping obligations may require additional verification before processing.
