Noedal primarily supplies business software and agreed compliance services. The checkout or accepted order identifies what you purchase. Mandatory consumer rights apply where you qualify as a consumer; a business label or this policy cannot remove rights the law gives you.
This clarification does not reduce refund rights already promised in an accepted order or earlier applicable policy. A refund request, renewal cancellation and government delisting are different actions.
Purchases and activation
Public checkout is annual and prepaid unless the order states otherwise. Access may start after payment or after the purchase is attached to an account. New annual purchase terms can have separate anniversaries; existing orders may follow an earlier model.
Professional work, safety-assessor fees, testing and government charges are included only where stated. Payment does not guarantee regulatory acceptance. Merely activating an account does not automatically waive statutory withdrawal rights.
Business cancellations and refunds
A full refund is generally available if requested on the purchase date before activation, workspace use, document review, filing preparation or other service activity begins.
After work begins at your request, fees for access and work already supplied may be retained where lawful. Completed, custom or regulator-submitted work is generally not refundable for a change of mind. This does not exclude remedies for defects, non-delivery, unauthorized charges or a different written promise.
Renewals, additions and cancellation
Cancel future renewal in Billing, or use the contact form/in-app support if the control is unavailable. Keep the confirmation. Cancellation normally takes effect at the end of the paid term, with no prorated change-of-mind refund.
A renewal may be refunded if requested within seven days after it is charged and no workspace, review, filing or other service activity occurred in the renewed period. Mandatory rights and correction of payment errors are not limited to this window.
Additions are charged as disclosed before purchase. Units purchased together may share one renewal preference; contact us before the renewal date if the cancellation you need is not available. Deleting a product or facility does not itself cancel a paid capacity term. Stopping renewal does not itself delist a product with a government authority.
Where manual bank payment is offered, an invoice is not an automatic bank-debit mandate. An unpaid invoice does not create paid capacity. Contact us to resolve partial, duplicate, late or misallocated transfers; do not make a second payment while a confirmed transfer is being reconciled.
Statutory consumer rights
EU/EEA and UK consumers generally have 14 days to withdraw from an online service contract, subject to the applicable rules. If a service starts during that period at your express request, a lawful proportionate charge may apply; the right is not automatically lost on first login. Loss of the right for fully performed services or digital content requires the specific conditions and acknowledgements prescribed by law.
Where Korean e-commerce consumer protections apply, withdrawal is generally available within seven days under the statutory starting rules. Exceptions for commenced services, digital content or custom work require the applicable conditions and disclosures. Defective or misdescribed supply may carry longer rights.
US rights depend on the state and transaction. There is no promise here of one federal cooling-off period for all online purchases. Applicable auto-renewal, cancellation, non-delivery and consumer-protection rights remain intact.
To withdraw, send a clear statement identifying the order, purchase date, your name and contact details using our contact form or legal@noedal.com. You may say: 'I withdraw from my contract for [service/order], ordered on [date]. Name: [name]. Contact/address: [details]. Date: [date].' No special wording is required.
Payment errors and service failures
Report duplicate, excessive or unauthorized charges so we can verify and correct them. For defective or materially misdescribed services, remedies can include correction, re-performance, price reduction, termination or refund as required by law.
An unfavorable regulatory decision alone is not a defect if the agreed service was properly supplied. This does not excuse errors in Noedal's agreed work. Nothing requires you to waive statutory dispute or payment-provider rights.
Request and processing
Include the account email, order reference, date, provider and reason. Do not send full card details, passwords or unnecessary identity documents. Refunds normally return to the original method; a bank refund may require verified account details through an appropriate secure channel.
We process refunds within the applicable legal deadline. For example, an applicable EU withdrawal refund is generally due within 14 days of notice; Korean e-commerce service withdrawal can require refund within three business days of withdrawal. A discretionary approval process does not extend a statutory deadline. Bank or card posting time may differ.
Refunding paid capacity requires accounting reconciliation and does not delete regulatory or safety evidence. Contact us before disposing of records or assuming that a government notification has ended.
